Currently we are taking a little longer to ship parcels. Due to the current Coronavirus pandemic and resulting UK lockdown we have decided to limit Post Office trips to one per week. We apologise if your parcels do not reach you in a normal amount of time. We understand that postal services in many places around the world are currently taking a little longer due to reduced staffing and virus transmission control measures, therefore please allow a little longer than you normally would before worrying that your yarn might be lost.
General Shipping Information
We aim to ship items out within three working days of sale. If you need the item promptly please mention this when buying and we will do our best to help.
We send everything by Royal Mail - within the UK by first class mail (unless a supplement is paid), and all overseas packages will be sent by airmail. Please bear in mind that overseas shipping times can vary widely from seven days to a month or more, dependent on world events and customs control when leaving and entering countries.
We always obtain proof of posting, but will not mail by 'signed for' services unless a postal supplement is paid. Therefore parcels are only insured to a maximum of £20 value. If your order is over this amount and you'd rather pay a little more for more postal insurance, please choose to ship "Signed For" (within the UK) or "Tracked and Signed" (internationally).
We cannot deal with any claims for lost parcels until 20 WORKING (Mon - Fri) days have passed for UK orders, 20 working days for European orders and 25 working days for International orders. These are the guidelines set by Royal Mail and we cannot deal with missing parcels until this time has elapsed. Once a claim has been made we will arrange to send you a replacement, an alternative if no longer available or a refund.
A CN22 form has to be completed for all orders outside the EU and you are responsible for any import duties or taxes incurred on receipt of the parcel into your country. We will not falsify the customs label to avoid import tax. If you wish to buy multiple items and want to avoid this tax, it may be cheaper to split your order and pay postage charges on two packages.
If you have any questions, please contact us at firstname.lastname@example.org